Question 1

How long have you been in business?

Accepted Answer

Clean Sweep and Doug’s Rug Care have been in business since 1994, we are locally owned and operated, we offer good old-fashioned service with a smile, and we stand behind our work with a 100% satisfaction guarantee.

Question 2

Do you offer residential cleaning services?

Accepted Answer

Clean Sweep offers professional home cleaning services that extend the life of your carpets, clean and protect your upholstery, improve your indoor air quality, and enhance your home’s curb appeal.

Question 3

Do you do whole house cleanings?

Accepted Answer

Clean Sweep offers whole-house cleaning on your schedule.

Question 4

Do you offer one time house cleaning?

Accepted Answer

Absolutely. From preparing for a special occasion to cleaning up after a remodel or before listing your home, Clean Sweep is here to help whenever you need us and we’ll tailor your one time cleaning to fit your needs and budget!

Question 5

Do you offer commercial cleaning services?

Accepted Answer

Clean Sweep can handle everything from small offices to large office buildings. We even do medical offices!

Question 6

Do you offer pressure cleaning?

Accepted Answer

Clean Sweep will help you freshen up your home’s exterior, including decks, patios, and sidewalks, with expert pressure washing that removes mold, mildew, and unsightly stains.

Question 7

Do you clean windows?

Accepted Answer

We offer residential and commercial window cleaning services. You will see a clear difference with our hand wash and squeegee, and we even clean your screens, shutters, and storm windows.

Question 8

Do you offer wall to wall carpet cleaning?

Accepted Answer

We do more than just clean carpets. By using steam extraction, shampooing, and HOST dry extraction, a technique that dries carpet almost immediately after cleaning, Clean Sweep can extend the life of your carpet and improve your indoor air quality.

Question 9

Do you clean upholstery?

Accepted Answer

Color bleeding, browning, texture distortion, and shrinkage can become serious problems if the proper precautions, techniques, products, and equipment are not used. Our professional training and industry certifications ensure that your upholstery will be cleaned professionally, using the latest techniques and standards

Question 10

Do you clean floors?

Accepted Answer

Using steam extraction, shampooing, and HOST dry extraction, a technique that dries carpet almost immediately after cleaning, Clean Sweep safely and effectively cleans textured hard floors, including tile & grout, as well as countertops and showers.

Question 11

What kind of rugs do you clean?

Accepted Answer

Doug's Rug Care can clean or repair everything from heirloom antiques and hand-woven oriental rugs to machine made area rugs.

Question 12

What is Green Cleaning?

Accepted Answer

Green cleaning techniques result in improved indoor air quality, reduced environmental impact, and healthier buildings. Green Cleaning is an environmentally friendly and healthy alternative for those with allergies or chemical sensitivities.

Question 13

What is pile lifting?n?

Accepted Answer

Pile lifting is a technique that uses special equipment to remove deep down dry dirt that conventional vacuums cannot.

Question 14

What is HOST Dry Extraction

Accepted Answer

HOST Dry Extraction is a technique that dries carpet almost immediately after cleaning.

Question 15

What is Solar Seal?

Accepted Answer

Solar-Seal® is a special treatment that prevents color fading and stains on carpet, rugs, upholstery, and drapes. Clean Sweep is Central Pennsylvania’s only Solar Seal Service Provider.

Question 16

Do I have to send my rugs out to have them cleaned?

Accepted Answer

Proper rug cleaning is a painstaking process that requires specialized equipment; this is why the process is done outside of the home. Wall-to-wall carpet cleaners, without specialized training and equipment, use steam cleaning which harmful to wool, cotton, or silk rugs.

Question 17

Is steam cleaning safe for rugs?

Accepted Answer

Steam cleaning is fine for wall to wall carpeting and inexpensive synthetic rugs, but it's about the most harmful thing you can do to wool, cotton, or silk rugs. For natural fibers, hand-woven or hand-knotted rugs, and high-quality machine-woven rugs, there is no substitute for thorough hand washing and proper drying.

Question 18

How often should I clean my rug?

Accepted Answer

Anywhere from 1 to 3 years, depending on the amount of traffic and environmental conditions. If you have pets or high traffic, you should have your rugs professionally cleaned every year. If the rug is in an environment where smoking takes place, you should have it cleaned every 6 months.

Question 19

How do I know if my rug is dirty?

Accepted Answer

It's important to note that rugs can be dirty long before they appear dirty and that wool rugs, in particular, can succumb to moth infestation, if they are not cleaned regularly.

Question 20

How long does it take to professionally clean a rug?

Accepted Answer

Usually, 7 to 10 days. Once the rug is cleaned, it is squeegeed and hung to dry at constant temperatures of 70 to 80 degrees. Once the rug is brought down, the fringes are hand washed. If the rug requires additional cleaning, repairs or if pet urine is present, the process will take longer.

Question 21

Can you remove pet odors from my rug?

Accepted Answer

Doug’s Rug Care is the only rug care facility in Central Pennsylvania to guarantee pet odor removal from rugs and we do not use masking agents to simply cover up the odor.

Question 22

Can I use Leather Wipes to clean my leather upholstery?

Accepted Answer

Not if you want it to last. Leather wipes are intended for spot cleaning and they can cause irreparable damage to nubuck and aniline leathers.

Question 23

Can I use household cleaning products to clean my leather upholstery?

Accepted Answer

Household cleaning products can damage the finish of your leather upholstery and cause cracking. These products will also cause irreparable damage to nubuck and aniline leathers.

Question 24

Does leather upholstery need to be professionally cleaned?

Accepted Answer

Professional cleaning will extend the life of your leather upholstery.

Question 25

Should I use fabric protector on my rugs?

Accepted Answer

A professionally applied fabric protector can prevent stains from setting and protect your carpet from the wear and tear of day-to-day traffic.

Question 26

Do you use environmentally safe cleaning products?

Accepted Answer

Our cleaning products are safe for the environment as well as all the humans and pets in your household. Professionally cleaned carpets, rugs and upholstery are also less prone to microbial growth resulting in improved indoor air quality for your family.

Question 27

How do I clean spills on my rug?

Accepted Answer

Quickly blot liquids with a dry, white cloth or use white paper towels without designs. Resist the urge to scrub. Just continue to blot until the area is essentially dry. If the stain persists use a solution of 8 parts water and 2 parts white vinegar to dampen, not soak, the area and continue to blot with a clean and dry part of the cloth or paper towel.

Question 28

How do I clean stains on my rug?

Accepted Answer

Remove solids or semi-solids like dried food, modeling clay, and finger-paint by scraping up with a rounded spoon and vacuum. Do not add moisture. Once all solids are removed, treat the remaining stain as described above.

Question 29

Are carpet stain removal products safe?

Accepted Answer

Most commercially available stain removal products will cause permanent fiber damage. The spot may come out, but the product does not know when to stop working and you could see color loss or fiber damage weeks or even months after the initial application.

Pleasant Gap, PA
(814) 359-4414

Affiliations

Low Moisture Carpet Cleaning Association

Society of Cleaning & Restoration Technicians

Builders Association of Central PA

Chamber of Business & Industry of Centre County

Institute of Inspection Cleaning and Restoration Certification

The WoolSafe® Organisation

Better Business Bureau

Pleasant Gap, PA (814) 359-4414